COVID-19 UPDATE

Three of our four hotels are open:

The Godley Hotel in Lake Tekapo

The Mackenzie Country Hotel in Twizel

The Heritage Gateway Hotel in Omarama

We are looking forward to a great 2022 and really appreciate your business!

Please note as of 03 December 2021 we are a 100% vaccinated hotel and all guests over 12 years old will have to show their vaccine pass

Hotel Covid-19 Operating Plan

We would like to assure you that even in these uncertain times, The Mount Cook Hotel Collection’s highest priority remains the comfort and safety of our guests and staff. We have implemented additional processes and measures to enhance cleanliness and support the personal wellbeing of all guests and staff.

Our responsibilities as a service to guests at New Zealand Government COVID-19 Alert Levels means applicable to each Alert Level the appropriate:

  • Health, hygiene, and safety measures are in place
  • Physical interactions with and between staff and guests are minimised or eliminated
  • Activity is restricted to only what is allowed

STAY WITH PEACE OF MIND

We would like to assure you that our highest priority is the comfort and safety of our guests and staff. We have implemented additional processes and measures to enhance cleanliness and support the personal wellbeing of all guests and staff. We take the utmost care to ensure every stay is clean, safe and comfortable, and would like to share with you what we are doing to ensure your welfare so you can relax with peace-of-mind during your stay with us.

Contact Tracing and Personal Protective Equipment:
Contact tracing is implemented across all areas of the business and PPE is available upon request.

Reception:
Enhanced thorough cleaning protocols including increased deep cleaning and disinfecting of high touch areas, reduced contact at Check-In and Check-Out, contactless transactions, sanitised guest room key-cards, hand sanitiser stations, and social distancing indicators and signage when alert level requires.

Guest Rooms:
Enhanced thorough cleaning protocols including increased deep cleaning/disinfecting of high touch areas, reduction of in-room high touch items/furnishings and new laundry protocols.

Food, Beverage and Conferencing:
Enhanced thorough cleaning protocols including increased deep cleaning and disinfecting of high touch areas, contactless transactions, hand sanitiser stations, and amended service offering, room layouts and social distancing indicators and signage when alert level requires.

Public Spaces and Facilities:
Enhanced thorough cleaning protocols including increased deep cleaning and disinfecting of high touch areas.

Hotel Staff:
Trained on the protocols and guidelines provided by the Ministry of Health and local health authorities to ensure all hygiene practices and safety measures remain in place and are followed throughout the hotel. Social distancing, regular hand washing, reduction in use of and increased cleaning/disinfecting of high touch point areas, PPE available for use, and any team member who is unwell must stay home.

Book with Confidence:
Rest easy, in the advent of Alert Level changes that effect the ability to travel we are offering flexibility on all bookings made direct via our website, email and reservations phone. Booking amendments are subject to availability and fare differences may apply. For reservations made through a 3rd party, not directly with us, please contact your respective booking agent.

Our responsibilities as a service to guests at New Zealand Government COVID-19 Alert Levels means applicable to each Alert Level the appropriate:

  • Health, hygiene, and safety measures are in place
  • Physical interactions with and between staff and guests are minimised or eliminated
  • Activity is restricted to only what is allowed